Members
We make it easy for you to join our online family
As part of our commitment to customer service, we offer many of our services online so you can
take care of things whenever you'd like. It's quick and easy to update your email address,
so you can get messages from us quickly.
Access your information anytime
Once you've signed up for the secure member portal,
you can access your policy information and more at any time.
What you can do on the secure portal:
- View policy details
- View claims
- Update contact and bank information
- Send a request
- Get duplicate ID card and policy pages
- Download forms
- Sign up for alerts and electronic correspondence
We're here to help!
Members:
Email Us
or call an Aetna representative, Monday through Friday, 7 AM to 7 PM CT
Need technical assistance with website secure portal sign up?
Email Us
or call a website technician at 1-800-587-5139, Monday through Friday, 8 AM to 5 PM CT