Contact Us
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Members
Customer Service
- American Continental Insurance Company (all products)
- Continental Life Insurance Company of Brentwood, Tennessee (all products)
- Aetna Health and Life Insurance Company (Medicare Supplement)
- Aetna Health Insurance Company (Medicare Supplement)
- Accendo Insurance Company, Part of the CVS Health* Family of Companies and Aetna Affiliate (all products)
- SilverScript Insurance Company, A CVS Health Company and Aetna Affiliate (Medicare Supplement Only*)
* If you have a SilverScript prescription drug plan (PDP) you can contact the administrative office for that type plan at 1-866-235-5660, (TTY: 711)
- 1-800-264-4000, (TTY: 711)
- Hours: Monday through Friday, 7 AM to 7 PM CT
- Aetna Life Insurance Company (Medicare Supplement)
- 1-888-624-6290, (TTY: 711)
- Hours: Monday through Friday, 7 AM to 7 PM CT
- Coventry Health and Life Insurance Company (Medicare Supplement)
- 1-855-369-4835, (TTY: 711)
- Hours: Monday through Friday, 7 AM to 7 PM CT
- First Health Life and Health Insurance Company (Medicare Supplement)
- 1-855-422-4359, (TTY: 711)
- Hours: Monday through Friday, 8 AM to 5 PM CT
- Genworth Life Insurance Company (Medicare Supplement)
- Genworth Life and Annuity Insurance Company (Medicare Supplement)
- 1-877-825-9337, (TTY: 711)
- Hours: Monday through Friday, 7 AM to 7 PM CT
Website Technical Support
- www.aetnaseniorproducts.com
- For technical assistance (including registering your username and password)
- 1-800-587-5139, (TTY: 711)
- Hours: Monday through Friday, 8 AM to 5 PM CT
Claims
- Medicare Supplement Claims
- 1-800-587-5139, (TTY: 711)
- Hours: Monday through Friday, 7 AM to 7 PM CT
Agents
Aetna Senior Supplemental Insurance
1021 Reams Fleming Boulevard
Franklin, TN 37064
- 1-866-272-6630, (TTY: 711)
- Hours: Monday through Friday, 8 AM to 5 PM CT
- Find a phone number
Providers
If you’d like to mail your Medicare correspondence, please use this address:
Aetna Senior Supplemental Insurance
P.O. Box 14770
Lexington, KY 40512
- 1-800-264-4000, (TTY: 711)
- Hours: Monday through Friday, 7 AM to 5 PM CT
- Claim Submission Guide
Need technical assistance with website secure
portal sign up?
- 1-800-587-5139, (TTY: 711)
- Hours: Monday through Friday, 8 AM to 5 PM CT