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Members:

Email us or call an Aetna representative, Monday to Friday, 7 a.m. to 8 p.m. CST

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Agents:

Email us or call our Agent Services team at 1-800-264-4000, Monday to Friday, 8 a.m. to 4:30 p.m. CST

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Aetna Senior Supplemental Insurance
800 Crescent Centre Drive, Suite 200
Franklin, TN 37067

Providers:

Email us or call us at 1-800-264-4000, Monday to Friday, 7 a.m. to 5 p.m. CST

Claim submission guide >

If you’d like to mail your Medicare correspondence, please use this address:

Aetna Senior Supplemental Insurance
P.O. Box 14770
Lexington, KY 40512

Need technical assistance with website secure portal sign up?

Email us or call a website technician at 1-800-587-5139, Monday to Friday, 8 a.m. to 4:30 p.m. CST

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As part of our commitment to customer service, we offer many of our services online so you can take care of things whenever you’d like. Whether you’re a Member, Agent, or Provider, you can access those services from the secure login (below and in the top navigation).