If you are a person with a disability who needs assistance using our websites (or mobile apps), our
Customer Service Representatives can assist you. Please call them at the number on your member ID
Card or at 1-800-264-4000 (TTY: 711) from Monday through Friday, 7 AM to 7 PM CT. Persons with a hearing or speech
disability can use 711 for Telecommunications Relay Service (TRS).
Aetna strives to continuously improve our digital experiences to meet or exceed universal design
best practices and web accessibility standards. We are committed to making our information
accessible to everyone, including people with disabilities. To meet this commitment we have
adopted Web Content Accessibility Guidelines (WCAG) 2.0 A/AA as our corporate standard.
If you need a PDF in an accessible format, you can request it online.
Note: For issues logging into the website, please call 1-800-264-4000 (TTY: 711) from Monday through Friday, 8 AM to 5 PM CT
for a representative who can assist with technical questions.