If you are a person with a disability who needs assistance using our websites (or mobile apps), our Customer Service Representatives can assist you. Please call them at the number on your member ID Card or at 1-800-264-4000 (TTY: 711) from Monday through Friday, 7 AM to 7 PM CT. Persons with a hearing or speech disability can use 711 for Telecommunications Relay Service (TRS).

Aetna strives to continuously improve our digital experiences to meet or exceed universal design best practices and web accessibility standards. We are committed to making our information accessible to everyone, including people with disabilities. To meet this commitment we have adopted Web Content Accessibility Guidelines (WCAG) 2.0 A/AA as our corporate standard.