Providers

How we're making it easy Add us to the Payer list in your Practice Management software. Use Payer ID AESSI to submit eligibility, benefit, and claim status inquiries. Use Payer ID 62118 to view claim payments and explanations of payments. Don't have Practice Management software? It's free to register and use our secure Provider Website to check eligibility, claim status, explanations of payments, and more. Submit electronic claims to Medicare for all Medicare covered services. There's nothing else you need to do! After processing the primary liability, Medicare sends us all appropriate secondary claims. You will automatically receive the EOB and a check. For faster payment, enroll in EFT and ERA.

Reference Guides: Claim Submission Guide This guide explains the claim submission process. EFT and ERA Enrollment Guide This guide contains enrollment information and explains the benefits of EFT and ERA. Call Center Directory This directory contains call center numbers for providers to get more information on eligibility or claim status. Companion Guides: These guides contain detailed information about real time transactions. Aetna SSI EDI 270-271 Companion guide Aetna SSI EDI 276-277 Companion guide Aetna SSI EDI 835 Companion guide

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Contact Us    Hours of operation:    8:00am - 8:00pm CST, Monday - Friday     Members:      Directory      aetssiphs@aetna.com     Agents:      Toll free: 800 264.4000,           option 3, then option 1       aetssiinformation@aetna.com     Providers:      Directory