Providers

Claims submission Member eligibility

All claims should be electronic. Submit claims directly to Original Medicare for all services covered under Medicare. Medicare will send all secondary claims to Aetna Senior Supplemental Insurance* after processing the primary liability. Medicare has the eligibility file for member secondary insurance carrier and claims are routed accordingly. It takes 15 days for Medicare to process and send the claims to secondary carrier. You will automatically receive EOB and check. You can also enroll for EFT and ERA. It is unnecessary to submit paper claims to Aetna. Please check the Claim Status before submitting paper claim.

If you don’t receive the payment from Aetna Senior Supplemental Insurance in 30 days after submitting claim to Medicare, please submit paper Medicare Supplement Claims to: P.O. Box 5008, Brentwood, TN 37024.

VA Providers: Submit claims using Payer ID 62118 from your billing software VistA. We accept only secondary claims.

Claims status

Verify claims status real-time. For trading partner agreements, enrollment and technical support for EDI 276/277 transactions, call Emdeon (866 742.4355, option 4). For all Aetna Medicare Supplement Insurance plans, use payer ID AESSI to submit EDI 276 transactions. For Companion guide, go to Aetna SSI EDI 276-277 Companion guide. You can check claims status by registering with and accessing the Claims Status Now tool at www.claimstatusnow.com

Electronic remittance advices and electronic payments
We support Electronic Payments and Electronic Remittance Advices for all claims payments.To enroll, call Emdeon (866 506.2830). For all Aetna Medicare Supplement Insurance plans, use payer ID 62118 to enroll for EFTs and ERAs (EDI 835).Go to EFT\ERA enrollment for more details. For Companion guide, go to Aetna SSI EDI 835 Companion guide. For additional assistance refer to Emdeon Enrollment Guide and Enrollment Frequently Asked Questions

Verify patient eligibility and coverage information real-time. For trading partner agreements, enrollment and technical support for EDI 270/271 transactions, call Emdeon (866 742.4355, option 4). For all Aetna Medicare Supplement Insurance plans, use payer ID AESSI to submit EDI 270 transactions. For Companion guide, go to Aetna SSI EDI 270-271 Companion guide.
You can also check eligibility by registering with and accessing the Eligibility Now tool at www.eligibilitynow.com. You can check basic Member Eligibility in the Eligibility Verification section of this website (www.aetnaseniorproducts.com).

Call for more information on eligibility or claims status

Call 800 264.4000 for:
Aetna Health and Life Insurance Company (Medicare Supplement)
American Continental Insurance Company (all products)
Continental Life Insurance Company of Brentwood, Tennessee (all products)

Call 888 624.6290, TTY/TDD 711, for:
Aetna Life Insurance Company (Medicare Supplement)

Call 877 825.9337 for:
Genworth Life and Annuity Insurance Company (Medicare Supplement)
Genworth Life Insurance Company (Medicare Supplement)

*Includes all products underwritten by American Continental Insurance Company (ACI) and Continental Life Insurance Company of Brentwood, Tennessee (CLI), both Aetna Companies; Medicare Supplement underwritten by Aetna Health and Life Insurance Company (AHLIC) and Aetna Life Insurance Company (ALIC), both Aetna Companies; and Medicare Supplement underwritten by Genworth Life and Annuity Insurance Company (GLAIC) and Genworth Life Insurance Company (GLIC), both Genworth Financial Companies, with policy administration by Aetna Life Insurance Company and its affiliates