|Claims submission||Member eligibility|
If you don’t receive the payment from Aetna Senior Supplemental Insurance in 30 days after submitting claim to Medicare, please submit paper Medicare Supplement Claims to: P.O. Box 5008, Brentwood, TN 37024.
VA Providers: Submit claims using Payer ID 62118 from your billing software VistA. We accept only secondary claims.
Verify claims status real-time. For trading partner agreements, enrollment and technical support for EDI 276/277 transactions, call Emdeon (866 742.4355, option 4). For all Aetna Medicare Supplement Insurance plans, use payer ID AESSI to submit EDI 276 transactions. For Companion guide, go to Aetna SSI EDI 276-277 Companion guide. You can check claims status by registering with and accessing the Claims Status Now tool at www.claimstatusnow.com
Electronic remittance advices and electronic paymentsWe support Electronic Payments and Electronic Remittance Advices for all claims payments.To enroll, call Emdeon (866 506.2830). For all Aetna Medicare Supplement Insurance plans, use payer ID 62118 to enroll for EFTs and ERAs (EDI 835).Go to EFT\ERA enrollment for more details. For Companion guide, go to Aetna SSI EDI 835 Companion guide. For additional assistance refer to Emdeon Enrollment Guide and Enrollment Frequently Asked Questions
Call for more information on eligibility or claims status
Call 800 264.4000 for:
*Includes all products underwritten by American Continental Insurance Company (ACI) and Continental Life Insurance Company of Brentwood, Tennessee (CLI), both Aetna Companies; Medicare Supplement underwritten by Aetna Health and Life Insurance Company (AHLIC) and Aetna Life Insurance Company (ALIC), both Aetna Companies; and Medicare Supplement underwritten by Genworth Life and Annuity Insurance Company (GLAIC) and Genworth Life Insurance Company (GLIC), both Genworth Financial Companies, with policy administration by Aetna Life Insurance Company and its affiliates
Become an Agent
Guide to Medicare
Toll free: 800 264.4000,
option 3, then option 1
Toll free: 800 264.4000
Website technical support:
Toll free: 800 587.5139