Providers

Claims submission   Member eligibility


All claims should be electronic. Submit claims directly to Original Medicare for all services covered under Medicare. Medicare will send all secondary claims to Aetna Senior Supplemental Insurance after processing the primary liability. Medicare has the eligibility file for member secondary insurance carrier and claims are routed accordingly. It takes 15 days for Medicare to process and send the claims to secondary carrier. You will automatically receive EOB and check. You can also enroll for EFT and ERA. It is unnecessary to submit paper claims to Aetna. Please check the Claim Status before submitting paper claim.

If you don’t receive the payment from Aetna Senior Supplemental Insurance in 30 days after submitting claim to Medicare, please submit paper Medicare Supplement Claims to: P.O. Box 5008, Brentwood, TN 37024.

VA Providers: Submit claims using Payer ID 62118 from your billing software VistA. We accept only secondary claims.

Claims status

Verify claims status real-time. For trading partner agreements, enrollment and technical support for EDI 276/277 transactions, call Emdeon (866 742.4355, option 4). For all Aetna Medicare Supplement Insurance plans, use payer ID AESSI to submit EDI 276 transactions. For Companion guide, go to Aetna SSI EDI 276-277 Companion guide.

Electronic remittance advices and electronic payments

We support Electronic Payments and Electronic Remittance Advices for all claims payments.To enroll, call Emdeon (866 506.2830). For all Aetna Medicare Supplement Insurance plans, use payer ID 62118 to enroll for EFTs and ERAs (EDI 835).Go to EFT\ERA enrollment for more details. For Companion guide, go to Aetna SSI EDI 835 Companion guide. For additional assistance refer to Emdeon Enrollment Guide and Enrollment Frequently Asked Questions
 


Verify patient eligibility and coverage information real-time. For trading partner agreements, enrollment and technical support for EDI 270/271 transactions, call Emdeon (866 742.4355, option 4). For all Aetna Medicare Supplement Insurance plans, use payer ID AESSI to submit EDI 270 transactions. For Companion guide, go to Aetna SSI EDI 270-271 Companion guide
You can check basic Member Eligibility in the
Eligibility Verification section of this website (www.aetnaseniorproducts.com).

 

Call for more information on eligibility or claims status

Call 800 264.4000 for:
Aetna Health and Life Insurance Company (Medicare Supplement)
American Continental Insurance Company (all products)
Continental Life Insurance Company of Brentwood, Tennessee (all products)

Call 888 624.6290, TTY/TDD 711, for:
Aetna Life Insurance Company (Medicare Supplement)

Call 877 825.9337 for:
Genworth Life and Annuity Insurance Company (Medicare Supplement)
Genworth Life Insurance Company (Medicare Supplement)

  Secure Login

      MEMBERS

      AGENTS


  More Information

     Become an Agent

     About Aetna

     Guide to Medicare



  Contact Us

    Members:

     Directory

     aetssiphs@aetna.com

    Agents:

     
Toll free: 800 264.4000,
          option 3, then option 1

      aetssiinformation@aetna.com

    Providers:

     Toll free: 800 264.4000

      Eligibility verification


    Website technical support:

     Toll free: 800 587.5139

     aetssiwebassist@aetna.com