Members

We make it easy for you to join our online family

As part of our commitment to customer service, we offer many of our services online so you can take care of things whenever you’d like. It’s quick and easy to update your email address, so you can get messages from us quickly.

Update your email address


Access your information anytime
Once you’ve signed up for the secure member portal, you can access your policy information and more at any time.

Sign up for secure portal

What you can do on the secure portal:
We’re here to help!

Members:

Email us or call an Aetna representative, Monday to Friday, 7 a.m. to 8 p.m.

Find a phone number >

Need technical assistance with website secure portal sign up?

Email us or call a website technician at 1-800-587-5139, Monday to Friday, 8 a.m. to 5 p.m.