Members: Join our online family

Secure Login
- Members
- Agents
- Providers


If you need to view your policy details, update your contact information, or make a request, you can do that at any time on our secure member portal. And that’s not all. You can also:
- View claims
- Download forms
- Request duplicate ID card and policy pages
- Sign up for alerts
- View Frequently Asked Questions (FAQ)

Signing up is quick and simple, but if you do need help, we have a dedicated team available for website-related technical assistance Monday through Friday,
8 a.m. – 5 p.m. CT.
Just call 1-800-587-5139 or email aetssiwebassist@aetna.com

7 a.m. – 8 p.m. CT (M-F)
7:30 a.m. – 4:30 p.m. CT (M-F)
800 264.4000
option 3, then option 1
7 a.m. – 8 p.m. CT (M-F)
800 587.5139 or aetssiwebassist@aetna.com