Accessibility Services

If you are a person with a disability who needs assistance using our websites (or mobile apps), our Customer Service Representatives can assist you. Please call them at the number on your member ID Card or at 1-800-264-4000 from 8 a.m.-8 p.m. CST Mon-Fri. Persons with a hearing or speech disability can use 711 for Telecommunications Relay Service (TRS).

Aetna strives to continuously improve our digital experiences to meet or exceed universal design best practices and web accessibility standards. We are committed to making our information accessible to everyone, including people with disabilities. To meet this commitment we have adopted Web Content Accessibility Guidelines (WCAG) 2.0 A/AA as our corporate standard.

See the guidelines This link opens in a new window

If you need a PDF in an accessible format, you can request it online.

Request an accessible PDF This link opens in a new window

Note: For issues logging into the web site, please call 1-800-264-4000 from 8 a.m.-8 p.m. CST Mon-Fri for a representative who can assist with technical questions.